TEAM
Time
2022
My role
Product Designer
KEY SKILLS
UX
Stakeholder Management
Service Design
INTRO
Mission: Seamless Registration
The outdated registration process had a 60% drop-off rate, inconsistent reporting, and long activation times (24 hours–weeks). We streamlined it into an instant process, unified journeys across platforms, improved UX/UI, and aligned stakeholders- reducing drop-offs and enhancing the user experience
PROCESS
Aligning the stakeholders
Through workshops and stakeholder alignment, we mapped the challenges, identified inefficiencies, and co-created solutions for faster activation.
Impact
Seeing the results
Onboarding Drop-offs reduced
Instant Activation
Everybody on the same page
